FREE STANDARD COURIER DELIVERY FOR ALL ORDERS ABOVE SGD $100*

Customer Care

How to Order

1) Browse items by categories, eg 'New Arrivals', 'TTR Label' etc.

2) Click on ADD TO TOTE for the item(s) which you wish to purchase.

3) Upon submission of the order, you will be directed to the page which will display the following:

4) Key in the relevant information so that an invoice can be sent by the system. (Key in valid discount codes if any!)

 

5) Select the amount of TTR points you'd like to redeem. Get more information on TTR points here. Do note that items under BRANDS category will not be entitled to TTR points discount and membership discount. 

6) Select your payment method.

 7) For internet banking users, an invoice will be sent to your email with a link back to the 'Update payment transfer' page. After submitting the payment information, a verification email will be sent to you within 24 working hours. 

  

Payment 

 

*DO NOTE THAT OUR SYSTEM ALLOWS YOU TO SECURE ITEMS FOR UP TO 5 MINUTES. 

If you managed to secure the items by checking out within the given timing of 5 minutes, you will receive an invoice in your email inbox with an invoice number. Payment has to be in within the stipulated time frame of 24 hours. If there is to be a delay exceeding the 24 hours, kindly drop us an email at sales@thetinselrack.com to inform us. A maximum of another 24 hours will be extended for your transaction. 

Failure to make payment will result in your email being blacklisted by the system. 

The modes of payment which we accept are Internet Banking and Paypal.

*WE STRICTLY DO NOT ALLOW ATM TRANSFERS AND CASH DEPOSITS. (In the event that extra amount is transferred when buyer uses atm transfer/cash deposit, a refund/issuing of credits will not be made.)

 

Shipping Information

 

Normal mail - A fixed amount of $1.50 (normal mail) will be chargeable per package. This amount includes the cost of envelope, bubble wrap, manpower for packaging and delivering of parcels to post office and stationery used. Postage for bags are fixed at $3 (regardless of the size of the bag and value of stamps attached on the package). 

In the event that the stamp value on your parcel is less than the value $1.50, the excess will not be refunded.

Delivery takes 3-7 working days.

 

Standard Courier Delivery (1-3 working days) - Standard Courier Delivery is available at $3.90. A tracking number will be available to trace your parcel status in the event you opt for standard courier delivery. Kindly email to enquiries@thetinselrack.com to request for tracking number. You are strongly encouraged to opt for standard courier delivery as we are not liable for lost normal postage mails.

Complimentary Standard Courier Delivery for every purchase of $100 and above in a single purchase. (Applicable separately for backorder and instock items) Delivery takes 1-3 working days.

 

Overseas - We deliver to most parts of the world. Mailing charges will be calculated during checkout. Overseas parcels will be sent via Singpost registered airmail.

 

 

Sizing Info

 

Laundry Care

1) Do note that gentle handwash is advised for all apparels to prevent the apparels from going out of shape/shrinking.

2) Pieces should be lightly washed without prolonged periods of soaking to prevent discolouration or colour run.

3) Do wash apparels in cold water instead of warm/hot water to prevent shrinking.

4) Wash the new apparels separately from the rest for the first time to prevent the clothes from getting stained if there is a colour run.

5) For cotton/apparels with cotton content, do not spin dry to avoid shrinkage/damage.

6) Do not use bleach on stained areas. 

7) Iron chiffon pieces on low heat settings. Pieces made of suede/with embellishment/embossing must be ironed inside out.

 

Accessories Care

1) Do not place jewellery in direct contact with perfume. 

2) Store jewellery in non air exposed places to prevent rusting.

3) Kindly take note of the instructions provided in each item description where applicable. 

4) All Nakedglory watches come with 6 months - 1 year warranty (stated on individual product pages) from the date of purchase. Warranty covers manufacturing defects only. Warranty does not extend to watch straps, broken or scratched glass due to accidents, and water damage. Warranty automatically voids if your watch mechanism has been tampered with, or if you cannot produce an order number/proof of date of purchase.