The Tinsel Rack will take 1-2 working days (excluding weekends and PH) after your payment has been verified to process your order and despatch your parcel.
Standard courier delivery ($3.00)- 1 to 3 working days by Ninja Van. *3 to 5 working days for festive periods
Registered airmail - kindly refer to Singpost for different zone rates and estimated delivery time
Ninja Collect ($3.00)- 1-2 working day by Ninja Van.
Ninja Collect is a brand new Ninja Van flexible self collection service, allowing local shoppers to collect their parcels faster at their convenience. Shoppers can now choose from 2 collection options near them.
(i) Ninja Box - Automated parcel lockers strategically located across the country where customers can collect their parcel by simply scanning a verification code, which will be sent to them via email/sms.
(ii) Ninja Point - Ninja Points are Ninja Van's partner retail shops located at areas with high footfall. Customers can now collect their parcels from retail shops such as Home Fix, Guardian or even your regular mama shops/convenience stores.
All despatched parcels can be collected at the input location by the next working day upon despatch. Once your parcel has reached the collection point, you'll receive a Verification Code SMS from Ninja Van informing you of the collection. Shoppers have two working days to collect their parcels. In the event that the parcel is not collected after two days, a surcharge of $5 will be chargeable for standard delivery of the parcel. Do ensure that you are able to collect your parcel on time before opting for Ninja Collect. Click HERE to find out more.
To opt for Ninja Collect, follow the steps below:
Estimated days of delivery start from after order has been completed, not after order/payment has been made by you.
If you have an urgent need for the package, kindly drop our customer service team an email at email@example.com prior to purchase to check if the package will be able to reach you in time.
Free standard courier delivery is offered for local purchases above SGD100. (Applicable separately for backorder and instock items)
*Please note that The Tinsel Rack will not be liable for lost normal mails in the process of delivery by Singpost. We encourage our buyers to opt for standard courier delivery to be safe.
*To request for tracking number, please email at firstname.lastname@example.org
*Ninja Van's contact details: email@example.com
*In the case that your address has been provided wrongly, The Tinsel Rack will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to incorrect address provided by buyer.