Customer Care

How to Order

1) Browse items by categories, eg 'New Arrivals', 'TTR Label' etc.

2) Click on ADD TO TOTE for the item(s) which you wish to purchase.

3) Upon submission of the order, you will be directed to the page which will display the following:

4) Key in the relevant information so that an invoice can be sent by the system. (Key in valid discount codes if any!)


5) Select the amount of TTR points you'd like to redeem. Get more information on TTR points here. Do note that items under BRANDS category will not be entitled to TTR points discount and membership discount. 

6) Select your payment method.

7) Click on "Review Order" to proceed to the payment page.




If you managed to secure the items by checking out, you will receive an invoice in your email inbox with an invoice number. Payment has to be made immediately upon checking out.

The modes of payment which we accept are Paypal, debit/credit cards.

*WE STRICTLY DO NOT ALLOW ATM TRANSFERS AND CASH DEPOSITS. (In the event that extra amount is transferred when buyer uses atm transfer/cash deposit, a refund/issuing of credits will not be made.)


Shipping Information


Local Courier Delivery (3-5 working days) - Delivery is available at $3.50. A tracking number will be available to trace your parcel status in the event you opt for standard courier delivery. 

Complimentary Standard Courier Delivery for every purchase of $100 and above in a single purchase. (Applicable separately for backorder and instock items) 


Overseas - We deliver to most parts of the world. Mailing charges will be calculated during checkout. Overseas parcels will be sent via Ninja Van/Fedex. 



Sizing Info


Laundry Care

1) Do note that handwash is advised for all apparels to prevent the apparels from going out of shape/shrinking. If machine wash, put items in laundry bag and set gentle cycle for washing.

2) Pieces should be lightly washed without prolonged periods of soaking to prevent discolouration or colour run.

3) Do wash apparels in cold water instead of warm/hot water to prevent shrinking.

4) Wash the new apparels separately from the rest for the first time to prevent the clothes from getting stained if there is a colour run.

5) For cotton/apparels with cotton content, do not spin dry to avoid shrinkage/damage.

6) Do not use bleach on stained areas. 

7) Iron chiffon/delicate pieces on low heat settings. Pieces made of suede/with embellishment/embossing must be ironed inside out.


Accessories Care

1) Do not place jewellery in direct contact with perfume. 

2) Store jewellery in non air exposed places to prevent rusting.

3) Kindly take note of the instructions provided in each item description where applicable. 

4) All Nakedglory watches come with 6 months - 1 year warranty (stated on individual product pages) from the date of purchase. Warranty covers manufacturing defects only. Warranty does not extend to watch straps, broken or scratched glass due to accidents, and water damage. Warranty automatically voids if your watch mechanism has been tampered with, or if you cannot produce an order number/proof of date of purchase.