Store Information
Where are your store(s) located?
Find us here:
Orchard Gateway #02-17A (11am – 9.30pm daily)
Tampines One #02-32 (11am – 9.30pm daily)
Jewel Changi Airport #B1-256 (11am – 9.30pm daily)
What are your in-stores payment options?
We accept cash, NETS, credit card, PayNow, GrabPay, and Shopback PayLater.
Store Exchange & Refund Policy
Can I return my store purchase for store credits?
We do not provide returns or refunds for in-store purchases.
Exchanges for any in-store purchases must be done within 7 days (including day of purchase), with a valid e-receipt and care tag attached to the apparel. Apparel must be unworn, unwashed, and unaltered.
In the event that the item exchanged for is lower in value, no refund/store credit will be given.
What if my store purchase is defective?
Oh no! Please email us at enquiries@thetinselrack.com within 7 working days of receiving the item(s). Do note that your email must include a clear photo of the area of defect.
Product Availablity In Stores
Are all online products available at the store?
For in-store product availability, you may visit each individual product page under IN STORE AVAILABILITY.
Can I reserve an item in store?
Reservations are not allowed in stores. However, in-store availability are updated live on a best effort basis!
Click & Collect In Stores
Can I collect my online order in stores?
Click & Collect for all online orders are now available exclusively at our Jewel Changi and Tampines One Store.
Location:
Jewel Changi Airport #B1-256 (11am - 9.30pm daily)
Tampines One #02-32 (11am – 9.30pm daily)
All Click & Collect orders are to be collected within 2 weeks from the time the order is ready for collection
Orders not collected within 2 weeks will be returned to our Headquarters, and a local delivery fee of $2.50 will be incurred for us to deliver your parcel to your doorstep.
How can I Click & Collect my online order in stores?
1. Select 'Click & Collect' at Jewel or Tampines One upon checkout
2. Your online order will be ready for pick up within 1-3 working days after it's placed
3. Keep an eye out for READY FOR COLLECTION email before making your way down
Can I exchange/return my Click & Collect order in stores?
Click & Collect orders are considered online orders. Orders (regular priced items) are only allowed for return for store credits.
Find out more about our online return policy here
Can I change the collection outlet?
If your order has been sent to the store, $4 will be charged for a change of point of collection, re-delivery to the selected store. For us to assist you further with this, do contact our customer service with your order number.
