Store Exchange & Refund Policy
Can I return my store purchase for store credits?
We do not provide returns or refunds for in-store purchases.
Exchanges for any in-store purchases must be done within 7 days (including day of purchase), with a valid e-receipt and care tag attached to the apparel. Apparel must be unworn, unwashed, and unaltered.
In the event that the item exchanged for is lower in value, no refund/store credit will be given.
What if my store purchase is defective?
Oh no! Please email us at enquiries@thetinselrack.com within 7 working days of receiving the item(s). Do note that your email must include a clear photo of the area of defect.
Store Information
Where are your store(s) located?
Find us here:
Orchard Gateway #02-17A (11am – 9.30pm daily)
Tampines One #02-11 (11am – 9.30pm daily)
Jewel Changi Airport #B1-256 (11am – 9.30pm daily)
What are your in-stores payment options?
We accept cash, NETS, credit card, PayNow, Atome, GrabPay, and Favepay.
Product Availablity In Stores
Are all online products available at the store?
For in-store product availability, you may visit each individual product page under IN STORE AVAILABILITY.
Can I reserve an item in store?
Reservations are not allowed in stores. However, in-store availability are updated live on a best effort basis!
