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Retail Stores

Store Exchange & Refund Policy

Can I return my store purchase for store credits?

We do not provide returns or refunds for in-store purchases. 

Exchanges for any in-store purchases must be done within 7 days (including day of purchase), with a valid e-receipt and care tag attached to the apparel. Apparel must be unworn, unwashed, and unaltered. 

In the event that the item exchanged for is lower in value, no refund/store credit will be given. 

What if my store purchase is defective?

Oh no! Please email us at enquiries@thetinselrack.com within 7 working days of receiving the item(s). Do note that your email must include a clear photo of the area of defect. 

Store Information

Where are your store(s) located?

Find us here:

Orchard Gateway #02-17A (11am – 9pm daily)

Tampines One #02-11 (11am – 9.30pm daily)

Jewel Changi Airport #B1-256 (11am – 9.30pm daily)

What are your in-stores payment options?

We accept cash, NETS, credit card, PayNow, Atome, GrabPay, and Favepay.

Product Availablity In Stores

Are all online products available at the store?

For in-store product availability, you may visit each individual product page under IN STORE AVAILABILITY.

Can I reserve an item in store?

Reservations are not allowed in stores. However, in-store availability are updated live on a best effort basis!