How can I drop off my return item(s) in stores?
You may choose to drop the return item(s) off at our retail store after the return request has been approved.
To begin your return,
1. Please click here to request for an in-store drop off.
2. Please indicate your order number, Return Request number (RMA), and reason for return behind the parcel.
3. Drop off your item at any of the designated store requested within operating hours.
Orchard Gateway #02-17A (11am – 9pm daily)
Tampines One #02-11 (11am – 9.30pm daily)
Jewel Changi Airport #B1-256 (11am – 9.30pm daily)
4. Drop off has to be done within 7 working days (from the date of approval). A $4 processing fee will be charged for each drop off and deducted when store credits are credited.
5. Return parcels will be processed within 3-5 working days from the date of drop off. A follow-up email after upon receiving your return item(s) will be sent.
We will be checking the eligibility of the returned item(s) after they are received at our Headquarters, and would issue you store credits accordingly.