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Shipping Info

The Tinsel Rack will take 1-2 working days (excluding weekends and PH) after your payment has been verified to process your order and despatch your parcel. For DHL orders, they will be dispatched on every Friday.

Instock items and backorder items that are carted out together will be split. The instock piece will be mailed out first and hence, the system will charge the delivery fee twice ($5 for Standard Courier, $9 for Express Delivery). Only applicable to SG orders. 

 

Standard courier delivery ($2.50)- 1 to 3 working days by Honest Bee *3 to 5 working days for festive periods and sale periods.

Express delivery ($4.50)- 1 to 2 working days by Honest Bee *2-3 working days for festive periods and sale periods.

Park n Parcel ($3)- 2 to 3 working days. Pick up locations will be shown at the check out page.

DHL express delivery (Malaysia/Australia)- 3 to 5 working days (MY) 6 to 8 working days (AU). Shipping fees are based on items' weight.

DHL international delivery (Rest of the countries)- 6-20 working days depending on location. Shipping fees are based on items' weight.

*International parcels will only be dispatched on Friday. 

Estimated days of delivery start from after order has been completed, not after order/payment has been made by you.

Honestbee delivers from Monday to Saturday, 10am to 10pm. In the event whereby a failed delivery is made, Honestbee will redeliver on the next working day. (up to 3 redelivery attempts).

*For Standard Courier and Express Delivery, please track the status of the order with your order number + last 4 digits of your phone number at https://www.honestbee.sg/en/goodship/track

*For Park N Parcel Delivery, please wait for email and sms confirmation from Park N Parcel.

*For International orders by DHL, please track the status of the order at https://ecommerceportal.dhl.com/track/?locale=en (Tracking number format SGAUU + order number, e.g. SGAUU1800123)


If you have an urgent need for the package, kindly drop our customer service team an email at enquiries@thetinselrack.com prior to purchase to check if the package will be able to reach you in time. 

Free standard courier delivery is offered for local purchases above SGD100. (Applicable separately for backorder and instock items)

*In the case that your address has been provided wrongly/parcel is bounced back due to failed delivery, The Tinsel Rack will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to incorrect address provided by buyer.