The Tinsel Rack will take 1-2 working days (excluding weekends and PH) after your payment has been verified to process your order and despatch your parcel. For DHL orders, they will be dispatched on every Friday.
Estimated days of delivery start from after order has been completed, not after order/payment has been made by you.
Any request of specific delivery timing/dates will be delivered to the drivers' best efforts.
Local courier delivery ($3.50)- 1 to 2 working days by Ninja Van and J&T express
*3-5 working days for festive periods and sale periods.
International delivery by Ninja Van for Malaysia and Jarkata- 3 to 5 working days (West Malaysia)
East Malaysia, rest of Philippines, Indonesia - 5 to 12 working days.
Shipping fees are based on items' weight.
DHL international delivery- 6-20 working days depending on location. Shipping fees are based on items' weight.
*International parcels by DHL will only be dispatched on Friday.
*For local delivery and international delivery by Ninja Van, please track the status of the order with the following format: NVSGTTR0000 + order number (e.g. NVSGTTR00001800123)
If you have an urgent need for the package, kindly drop our customer service team an email at email@example.com prior to purchase to check if the package will be able to reach you in time.
Free delivery is offered for Singapore and Malaysia purchases above SGD100. (Applicable separately for backorder and
*In the case that your address has been provided wrongly/parcel is bounced back due to failed delivery, The Tinsel Rack will not be liable for the cost of redelivery. No refunds will be given in the event that the package was returned to us due to incorrect address provided by buyer.