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Return Policy

Returns Policy

Should you have a change of mind about your online order, you have 7 working days upon receiving your order to request for a refund in the form of store credits. Exchanges for online orders are not allowed.

Store credits can be used for online and in-store purchases. TTR Store Credit is valid for 6 months from date of issue. You can check your current Store Credit details when you Log In > My Account > Store Credit.

In the event of expired credits, please email us at enquiries@thetinselrack.com and we will extend it for another 14 days.

 

Returns Criteria

  • Requests for returns must be made within 7 working days of receiving your items
  • Regular priced TTR-label apparel
  • Returns will only be accepted through mail or in store drop offs
  • item(s) must be unworn, unwashed, and returned in their original condition with the care tag still intact



Return requests are strictly not allowed for:

  • Size/item exchange
  • Sale/flash sale items/bodysuits/lifestyle products
  • Items that have been deliberately damaged to be eligible for returns
  • Items that have become defective after washing/ironing/handling by customers
  • Items purchased from third parties/third party platforms are not eligible for any returns/exchanges
  • Orders made using Promotional Codes (except first timer discount HELLO15 & birthday discount) or Store Credit

 

The Tinsel Rack will also not be held liable for any item defects if item is not directly purchased from our website or stores.

Returns Process

Should you have a change of mind about your order, you have 7 working days upon receiving your order to request for a refund in the form of store credits.

Item(s) must be mailed in, unworn, unwashed, and returned in their original condition with the care tag still intact. For Returns Criteria, please refer to the above.


Mailing to Headquarters 

1. Please login to your account and request for a return within 7 working days of receiving your item. You can find it under My Account > Returns > Select items to return (only applicable items will be available for selection).

2. Return request will be pending for approval after submission. If your return request fulfills the Returns Criteria, you will receive an approval email from us within 2-3 working days with our Return Address.

3. Please update the tracking number (Under My Account > Returns) within 7 days upon submission approval. Otherwise the return request will be canceled.

4. Upon receiving your item(s), our team will take 3-5 working days to process the return. Once the return criteria has indeed been fulfilled, Store Credit will be issued to your account.


Drop Off in Stores

1. Please login to your account and request for a return at any of our retail stores within 7 working days of receiving your item. You can find it under My Account > Returns > Select items to return (only applicable items will be available for selection).

2. Return request will be pending for approval after submission. If your return request fulfills the Returns Criteria, you will receive an approval email to drop off in stores from us within 2-3 working days.

3. Upon approval, drop off has to be done within 7 working days (from the date of approval). A $4 processing fee will be charged for each drop off and deducted when store credits are credited. 

4. Please indicate your order number, Return Request number (RMA), and reason for return behind the parcel.

5. Drop off your item at any of the designated store requested within operating hours.

Orchard Gateway #02-17A (11am – 9pm daily)
Tampines One #02-11 (11am – 9.30pm daily)
Jewel Changi Airport #B1-256 (11am – 9.30pm daily)

6. Return parcels will be processed within 3-5 working days from the date of drop off. A follow-up email after upon receiving your return item(s) will be sent.

We will be checking the eligibility of the returned item(s) after they are received at our Headquarters, and would issue you store credits accordingly. 

Terms & Conditions

Eligibility for returns will be determined based on the discretion of The Tinsel Rack staff. All returns will be processed within 3-5 working days.

If upon receiving your item, we have determined that your item(s) does not meet the Returns Criteria, you will not be issued store credit.

In cases whereby the item returned is not eligible for Store Credit, the postage costs for the item to be mailed back will be borne by the customer.

Personal discount codes & Store Credit issued by The Tinsel Rack are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. The Tinsel Rack reserves the right to reject any transaction if these terms are not adhered to.  

$4 processing fee will be charged for each drop off in store and deducted when store credits are credited. 

The Tinsel Rack reserves the right to amend our terms without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at enquiries@thetinselrack.com. 

 

As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making The Tinsel Rack a pleasant place to shop and for our staff to work in.