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Return Policy

Returns Policy

Should you have a change of mind about your order, you have 7 working days upon receiving your order to request for a refund in the form of store credits. 

Store credits can be used for online and in-store purchases. From date of issue, TTR Store Credit is valid for 6 months. You can check your current Store Credit details when you Log In > My Account > Store Credit.

In the event of expired credits, please email us at enquiries@thetinselrack.com and we will extend it for another 14 days.

 

Returns Criteria

  • Requests for returns must be made within 7 working days of receiving your items
  • Regular priced TTR-label apparel
  • Returns will only be accepted through mail
  • item(s) must be unworn, unwashed and returned in their original condition with the care tag still intact



Return requests are strictly not allowed for:

  • Size/item exchange
  • Sale/flash sale items/bodysuits/lifestyle products
  • Dropping off or exchange of online purchases at the stores
  • Items that have been deliberately damaged to be eligible for returns
  • Items that have become defective after washing/ironing/handling by customers
  • Items purchased from third parties/third party platforms are not eligible for any returns/exchanges
  • Orders made using Promotional Codes (except first timer discount HELLO15 & birthday discount) or Store Credit

 

The Tinsel Rack will also not be held liable for any item defects if item is not directly purchased from our website or stores.

Returns Process

Should you have a change of mind about your order, you have 7 working days upon receiving your order to request for a refund in the form of store credits.

Returns are applicable for regular priced TTR-label apparel. Returns are not allowed for Sale/Flash Sale Items/Bodysuits/Lifestyle products, orders made using Promotional Codes (except first timer discount HELLO15 & birthday discount) or Store Credit, and items purchased from third parties/third party platforms.

Item(s) must be mailed in, unworn, unwashed and returned in their original condition with the care tag still intact. For Returns Criteria, please refer to the above.


To start your returns process, 

  1. Please login to your account and request return within 7 working days of receiving your item. Under My Account > Returns > Select items to return (only applicable items will be available for selection).
  2. Return request will be pending for approval after submission. If your return request fulfils the Returns Criteria, you will receive an approval email from us within 2-3 working days with our Return Address.
  3. Please update the tracking number (Under My Account > Returns) within 7 days upon submission approval. Otherwise the return request will be canceled.
  4. Upon receiving your item(s), the team will take 7 working days to process the return.  Once the return criteria has indeed been fulfilled, Store Credit will be issued to your account.

Terms & Conditions

Eligibility for returns will be determined based on the discretion of The Tinsel Rack staff. All returns will be processed within 7 working days.

If upon receiving your item, we have determined that your item(s) does not meet the Returns Criteria, you will not be issued store credit.

In cases whereby the item returned is not eligible for Store Credit, the postage costs for the item to be mailed back will be borne by the customer.

Personal discount codes & Store Credit issued by The Tinsel Rack are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. The Tinsel Rack reserves the right to reject any transaction if these terms are not adhered to.  

The Tinsel Rack reserves the right to amend our terms without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at enquiries@thetinselrack.com. 

 

As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making The Tinsel Rack a pleasant place to shop and for our staff to work in.